Effective Date: June 12, 2026
COMMITMENT TO PRIVACY
Acenda Integrated Health is committed to protecting the privacy of visitors to our website and individuals who interact with us online. This Privacy Policy explains how we collect, use, maintain, and disclose information obtained through our website and online services.
This Privacy Policy applies to information collected through www.acendahealth.org and associated websites, forms, applications, and online services operated by Acenda Integrated Health.
IMPORTANCE NOTICE REGARDING HEALTH INFORMATION
This Privacy Policy governs information collected through our website and online interactions. It does not replace or modify Acenda’s Notice of Privacy Practices, which governs protected health information (PHI) maintained as part of healthcare services and is subject to the Health Insurance Portability and Accountability Act (HIPAA).
If you are a client or patient of Acenda, please review our Notice of Privacy Practices for information regarding how we use and disclose protected health information.
INFORMATION WE COLLECT
Information You Provide Directly
You may voluntarily provide information when:
• Completing contact forms
• Requesting information about services
• Submitting appointment requests
• Registering for events
• Making donations
• Applying for employment opportunities
• Subscribing to newsletters or other communications
• Communicating with us via email or other online channels
This information may include:
• Name
• Email address
• Telephone number
• Mailing address
• Employment-related information
• Information voluntarily submitted through forms
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- Internet Service Provider
- Geographic Region
- IP address
- Browser type
- Unique device identifiers
- Operating system
- Pages visited
- Referral source
- Website interactions
- Date and time of visit
- Cookie Identifiers
COOKIE AND TRACKING TECHNOLOGIES
Our website may use cookies and similar technologies to:
• Operate and secure the website
• Improve website functionality
• Understand website usage and performance
• Enhance user experience
You may adjust your browser settings to manage cookie preferences. Some website functionality may be limited if cookies are disabled.
HOW WE USE INFORMATION
This web site contains links to other public and private sites which you may find helpful. However, we are not responsible for the privacy practices of those links. When leaving our site, we encourage our users to read the privacy policy of each and every web site that collects personally identifiable information.
- Respond to inquiries and requests
- Connect individuals with appropriate services
- Schedule appointments or facilitate referrals
- Process donations
- Process employment applications
- Improve website functionality and accessibility
- Website Administration
- Analyze website performance
- Communicate with users who request information
- Comply with legal and regulatory obligations
EMAIL COMMUNICATIONS
Individuals may voluntarily subscribe to receive communications from Acenda.
These communications may include:
• Newsletters
• Program updates
• Event information
• Volunteer opportunities
• Fundraising communications
Recipients may opt out of marketing communications at any time by using the unsubscribe link included in applicable emails or by contacting Acenda directly at communications@acendahealth.org. Transactional communications related to appointments, services, donations, or employment applications may still be sent even if an individual opts out of marketing communications.
DONATIONS
Acenda utilizes a third-party provider, GoFundMePro, to securely process online donations. Payment information is processed through secure payment platforms and is not stored by Acenda except as necessary to maintain donor records and comply with legal obligations. Please see GoFundMePro’s Privacy Policy for more information regarding its security and privacy policies.
Salesforce is used as our secure donor database. Credit card information is not stored in Salesforce. View the Salesforce Privacy Policy for more details.
Donation transactions may be processed by third-party payment processors.
EMPLOYMENT APPLICATIONS
Acenda utilizes Workday and other authorized recruitment platforms to process employment applications. Information submitted through employment application systems is governed by the applicable platform privacy policies in addition to this Privacy Policy. Employment records may be retained as required by applicable employment and equal opportunity laws.
ONLINE BILL PAYMENTS
Acenda utilizes authorized third-party vendor, Secure Bill Pay, to securely process online payments. Payment information is handled in accordance with the privacy and security practices of this provider. Please refer to the Patient Payment Management Privacy Policy for more information.
APPOINTMENT REQUESTS
For certain services, Acenda utilizes an authorized third-party platform, NexHealth, to facilitate appointment requests and scheduling for certain services. Information submitted through NexHealth is processed in accordance with NexHealth’s privacy and security practices. Review NexHealth’s Privacy Policy and information regarding its commitment to data privacy, security, and regulatory compliance. Information submitted through appointment request forms may contain health-related information. Such information is handled in accordance with applicable privacy and security requirements.
Submission of appointment requests does not establish a provider-patient relationship.
THIRD-PARTY SERVICES
Our website may contain links to third-party websites or utilize third-party services, including but not limited to:
• Online scheduling platforms
• Donation platforms
• Employment application platforms
• Payment processors
• Social media platforms
• Video hosting services
• Mapping services
Third-party services operate under their own privacy policies and terms of use. Acenda is not responsible for the privacy practices or content of third-party websites and encourages users to review their privacy policies.
INFORMATION SHARING
Acenda does not sell personal information.
We may share information:
• With authorized service providers acting on our behalf
• To comply with legal obligations
• To protect the rights, safety, or property of Acenda or others
• As otherwise permitted or required by law
DATA SECURITY
Acenda uses reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction. Access to personal information is limited to authorized personnel and service providers with a legitimate business need.
While we strive to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.
CHILDREN’S PRIVACY
Acenda serves children, youth, and families through many of its programs. However, we do not knowingly collect personal information online from children under 13 without parental consent where required by law.
ACCESSIBILITY
Acenda is committed to providing an accessible digital experience for all users. If you experience difficulty accessing content on this website or require information in an alternative format, please contact us at communications@acendahealth.org.
Please visit our Accessibility Statement for additional information.
YOUR PRIVACY CHOICES
Individuals may contact Acenda to:
• Request access to information we maintain about them, where applicable
• Correct inaccurate information
• Update communication preferences
• Opt out of marketing communications
Certain rights may be subject to applicable legal requirements and limitations.
EMAIL SECURITY
Email communications may not be secure. Unless specifically instructed otherwise, please do not transmit confidential, sensitive, or protected health information through unsecured email.
Email should not be used to communicate urgent medical concerns.
LEGALLY REQUIRED DISCLOSURES
Acenda may disclose information when required by law, court order, legal process, governmental request, or when necessary to protect the rights, safety, and security of Acenda, its clients, employees, or the public.
DATA RETENTION
Acenda retains personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, maintain appropriate records, and enforce agreements. Retention periods may vary depending on the nature of the information and applicable legal requirements.
CHANGES TO THIS PRIVACY POLICY
Acenda may update this Privacy Policy periodically to reflect changes in practices, technology, legal requirements, or services. Updates will be posted on this page along with the revised effective date.
CONTACT US
if you have questions regarding this Privacy Policy, please contact:
Acenda, Inc.
42 South Delsea Drive
Glassboro, New Jersey 08028
Phone: (844)4-ACENDA
