Intensive Family Support Services
The Intensive Family Support Services (IFSS) program is designed for families with a loved one struggling with a severe mental health concern or substance use disorder. Services are offered in-person and virtually and include educational sessions and support groups.
We’re here to help with:
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Stress & Anxiety
Identifying and treating anxiety disorders.
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Family Conflict
Providing guidance and support to resolve family conflicts and strengthen relationships.
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Substance Abuse
Offering support and treatment options for managing substance use and promoting recovery.
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Community Resources
Connecting you to important resources to guide you through your wellness journey.
Eligibility
To be eligible for IFSS services, you must have a family member with a mental illness or substance use disorder.
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What to Expect
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Reaching Out
You can request services through the IFSS program by calling the Acenda Access Center at (833) 584-9165.
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Arranging Services
You will be contacted by the Access Center within 48 hours after a referral is received and can enroll in IFSS immediately. Once enrolled, you can participate in all IFSS education and support groups.
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Moving Forward with Care
You can stay enrolled in the IFSS program for as long as you find the services to be helpful. You can attend services at the level of support that you want and need.
FAQ’s
How soon will I be contacted for an appointment once my family member is referred?
You will be contacted within 48 hours of a referral.
How much does Intensive Family Support Services cost?
Intensive Family Support Services is free.
Are services in-person or virtual?
Intensive Family Support Services is both in-person and virtual.
What will happen to my family member if they are committed to the hospital?
IFSS staff will review the New Jersey commitment law with family members.
Should I allow my loved one to move back home with me after being hospitalized?
The IFSS team will assess the family’s safety and provide resources to the family based on their assessment.
Who can I call if I have an emergency?
IFSS staff recommend that families call 911 for an emergency.
How do I qualify for IFSS services?
To be eligible for IFSS services, you must have a family member with a mental illness or substance use disorder.
How can Intensive Family Support Services (IFSS) help my family?
IFSS provides education, support, and resources for families caring for a loved one with a mental illness or substance use disorder. The program helps families better understand behavioral health conditions, navigate challenges, strengthen communication, and access community resources that promote recovery and family well-being.
What types of support does IFSS provide?
IFSS offers a variety of services, including family education, support groups, resource navigation, advocacy, and guidance from experienced staff. Services are designed to help families feel informed, supported, and better equipped to care for their loved one.
Can more than one family member participate in IFSS?
Yes. IFSS encourages participation from family members and caregivers who play an important role in supporting a loved one’s recovery. Involving multiple family members can strengthen communication, improve understanding, and help build a more supportive home environment.
What can I expect during my first meeting?
During your first meeting, an IFSS team member will learn about your family’s situation, answer your questions, explain available services, and help identify the resources and supports that best meet your family’s needs.
How long can my family continue receiving support?
There is no set time limit for participation. Families can remain enrolled in IFSS for as long as they find the program helpful and continue accessing services that meet their changing needs.
