Supporting a Family Member in Residential Treatment

Family supporting their loved one before entering residential treatment.

Guest Contributor:

Alexandra Raio, MSW, Director of Adult Residential Services in Cape May County

When a loved one has been admitted to residential treatment, it can be difficult to know how best to support them through their care. Acenda’s Director of Cape Residential Services, Alexandra Raio, shares some tips for family members on how to stay involved throughout the treatment process, while respecting your loved one’s recovery and boundaries. 

Residential treatment programs offer a safe and supportive space to live, where individuals receive care tailored to their unique needs. At Acenda, we focus on providing welcoming, comfortable housing for those living with severe mental health challenges, helping both individuals and families feel supported throughout the journey.  

How can family members be involved in their loved one’s treatment? 

With the individual’s permission, families are often invited to take part in the intake process. During this time, they can share helpful information about history, symptoms, and goals providing valuable insight to shape a personalized plan for treatment. Raio explains that families can also stay connected throughout the process, writing “families can get updates and ask questions. They can also provide insight into what treatment they feel would benefit their loved one.” 

Staying connected is important, and visits, holiday celebrations, and time spent in the community all help strengthen those bonds. 

What are some ways family members can support their loved one while they are living in a residential facility? 

Families are encouraged to support their loved one in a variety of ways. While in-person visits are important, support from afar can also be impactful. Other ways to show support include: 

Person writing a letter of encouragement to their family member in residential treatment.

Writing Notes or Letters: Notes can be very encouraging during treatment. Keep in mind to focus on positive messages and encouragement rather than judgement and pressure. 

Respecting Their Treatment Journey: Sometimes, the best way to support a loved one is to ask them how they would like to be supported. While some people may want consistent in-person visits and calls, others may prefer space and an occasional letter. Raio writes, “if the individual doesn’t want family involved in their treatment planning, don't get upset. When they are ready, they will let you know.” 

Learning About Their Challenges: Taking the time to understand your loved one’s diagnosis and struggles can help you better respond with greater empathy and compassion. The more you learn, the more open and supportive your communication can be. 

Celebrating Progress: Recognizing and celebrating even the smallest milestones can boost your loved one’s confidence and show that you believe in them. 

How can families ensure that they are respecting the boundaries of their loved one throughout treatment? 

Residential facilities are focused on therapy and recovery-services, helping individuals build skills and confidence in a supportive environment. 

As you support them, remember that they deserve boundaries and privacy. Allow your loved one to share when they are comfortable doing so, and trust that their treatment team is guiding their care. Rather than “fixing” their problems, focus on supporting and encouraging them to problem solve and make decisions for themselves. 

“Ask before giving advice. Sometimes a listening ear is more powerful than a solution,” Raio writes. 

If they ask for space, give it to them and try not to take it personally. Regaining independence and autonomy is an important step in recovery. 

How can family members take care of themselves while their loved one is in treatment? 

Having a family member in a residential facility can be difficult. Your feelings of guilt, relief, sadness, and confusion are all valid. Journaling or finding someone to talk to - whether that be a therapist or a friend - can help you to sort through and process your emotions. 

Sticking to your normal routine and connecting with friends, family, and support groups are other ways you can take care of yourself and your wellbeing. Maintaining your support system and daily lifestyle will help you to stay calm, confident, and able to encourage your loved one as they work through their treatment. 

What can family members do to support their loved one after they have completed the program? 

Leaving a residential treatment facility is an important milestone, but it is also the beginning of a new chapter. Ongoing support from family is critical during this time. Some ways to continue to support their journey include: 

Rebuilding Routine: Daily routines are important as individuals begin to take care of themselves without the support of residential counselors. Incorporating a healthy sleep schedule, nutritious meals, daily activity, and mindfulness exercises early on will make other aspects of recovery much easier. 

Engaging in Aftercare Plans: Residential treatment facilities will often provide individuals with resources to support them once they’re back home. These can include a therapist, outpatient programs, and support groups. By reminding them of these networks and voicing support for them, your loved one may feel more motivated to participate. 

Supporting Independence: Giving your loved one the space to make their own decisions is critical to their recovery. Allowing them to make their own choices, take on responsibilities, and feel empowered in their actions is important to regaining their independence. 

Support groups are a great place to help your loved one transition from residential treatment back to their regular day-to-day.

Watching for Warning Signs: If you are concerned about your loved one due to any unusual behaviors, gently approach them from a place of care and avoid using accusatory or judgmental statements. Allow them to explain their actions or words and remind them that you want to support them as they continue their recovery.  

Moving Forward 

Starting residential treatment is a big step in the recovery process for both your loved one and your family. Taking the time to understand how to offer support, encouragement, and care can make a meaningful difference. By putting these suggestions into practice, you can feel confident in the role you play and know your loved one is receiving the support they need to thrive.  

To learn more about Acenda’s Residential Services, head to our website.

Alexandra Raio, Acenda's Director of Residential Services in Cape May County

Contributor Spotlight:

Alexandra Raio, MSW, is the Director of Adult Residential Services for Cape May County programs at Acenda Integrated Health. She has been with agency for five years. With more than 13 years of experience in residential settings, she is deeply committed to supporting individuals living with mental health challenges. Outside of work, Raio is passionate about health, wellness, and creating opportunities for meaningful connection.

About the Author

Riley de Jong, Communications Strategist at Acenda, attended the University of California – Los Angeles for her undergraduate degree in Communication and minor in Entrepreneurship. She enjoys supporting her community, telling engaging stories, and connecting with others.